In the last few years, the global pandemic, changing customer behaviours and rapid technological advancements have all radically transformed the way businesses conduct their service-based queueing.
Long, congested lines for services are unfortunately all too common today, as are customer frustrations.
When it comes to crafting successful customer journey solutions, they say knowledge is power.
How long do your customers spend waiting to be served?
Are you in full control of the customer flow in your business?
Do you know how many people are standing in your queue at a given moment?