There's a lot you can do even if you can't "e" the patient...

Patient satisfaction comes first, writes customer experience expert and thought leader Micah Solomon in a Forbes article articulating the best ways healthcare providers can move forward in patient flow management, establishing their patients as...

Making Hospital Scheduling Work

Imagine that hospital personnel could only use a simple calendar for hospital appointment scheduling. Would such a basic appointment tool suffice to effectively schedule surgical procedures and other complex operations that require coordinating...