In the last few years, the global pandemic, changing customer behaviours and rapid technological advancements have all radically transformed the way businesses conduct their service-based queueing.
As each industry continues to evolve, one thing remains constant: if businesses want to be successful, it involves a commitment to providing the highest quality of service to improve the customer experience.
Running or managing a business means you know the ins and outs of your products and services by heart. However, because you’re so close, you can also potentially overlook shortcomings, misalignments and weaknesses too.
For many patients, the feeling of sitting in a waiting room and watching the minutes on the clock tick further and further past the time of their scheduled appointment is an all too familiar and frustrating one.
Originally posted on the Qnomy blog here
Ever since CRM systems took center stage in service providing organisations, the notion of obtaining a "360 degree customer view" became a key part of business strategy, as the concept is thought of as key...