What is Queue Management and how can it help you streamline the customer experience?

The 5 Principles of Service Design in Business

Whether you’re a medical clinic, a local café, restaurant, fashion retailer or a local council, the quality of your customers’ experience will always come down to the quality of your service design.

Why is Business Process Management Important for all Service-Based Organisations?

As each industry continues to evolve, one thing remains constant: if businesses want to be successful, it involves a commitment to providing the highest quality of service to improve the customer experience.

Are you harnessing the power of customer feedback to improve your business?

Running or managing a business means you know the ins and outs of your products and services by heart. However, because you’re so close, you can also potentially overlook shortcomings, misalignments and weaknesses too.

How to minimise stress on staff and patients through open communication in the waiting area?

Breaking down the clinic experience reveals the complexity of backstage processes that may falter and lead to longer wait times. An interesting statistic states that nearly 40% of patients admit to being frustrated with their doctor before their...

"360° View of the Customer" is great, now what about The Customer's View of You?

Originally posted on the Qnomy blog here

Ever since CRM systems took center stage in service providing organisations, the notion of obtaining a "360 degree customer view" became a key part of business strategy, as the concept is thought of as...