What is Queue Management and how can it help you streamline the customer experience?

How to Streamline the Student Centre Experience

Universities, TAFE and other educational institutions around the country have become increasingly competitive, looking to attract the best students from all over the world. For this reason, school rankings and online student reviews have become more...

The 5 Principles of Service Design in Business

Whether you’re a medical clinic, a local café, restaurant, fashion retailer or a local council, the quality of your customers’ experience will always come down to the quality of your service design.

Does your business need Virtual Queues?

Think about your business model and how you serve customers.

5 Ways An Advanced Queue Management Solution Improves The Customer Experience

Nobody likes waiting in queues.

5 Signs Your Organisation Needs Queue Management Technology

Is digital healthcare an asset for specialist patients?

Public debate is currently swirling amidst the introduction of Australia’s national digital health portal, My Health Record. While much of the current debate centres around the risks involved, it it is hard to ignore the obvious benefits of...

How to get wait times down to just 3 minutes

How Service NSW Achieved a 97% Customer Satisfaction Rating

The NSW government knew it had to put its customer service first. Which is why the NSW government created Service NSW, a one-stop-shop for customer service to unify and raise customer experience standards.

How to Minimise Stress and Frustration Through Communication in the Waiting Area

For many patients, the feeling of sitting in a waiting room and watching the minutes on the clock tick further and further past the time of their scheduled appointment is an all too familiar and frustrating one.