Service Design is not a new concept. A strategic approach to Service Design solutions are however powerful differentiators for service-based organisations. Creating a vision, driven by the customer experience, that encompasses the flow of a...
Providing a positive patient experience is a growing concern in the healthcare industry.
When a medical facility’s operations are running well, it’s easier to deliver a great patient experience from start to finish.
As each industry continues to evolve, one thing remains constant: if businesses want to be successful, it involves a commitment to providing the highest quality of service to improve the customer experience.
Let’s put yourself in the patient’s shoes.
The NSW government knew it had to put its customer service first. Which is why the NSW government created Service NSW, a one-stop-shop for customer service to unify and raise customer experience standards.