Designing services that deliver – Q & A with Katie Bowden

Service Design is not a new concept. A strategic approach to Service Design solutions are however powerful differentiators for service-based organisations. Creating a vision, driven by the customer experience, that encompasses the flow of a...

Defining the Patient Experience with Service Design

Providing a positive patient experience is a growing concern in the healthcare industry.

5 steps to creating a better patient experience (and why it matters)


How Service Design Blueprints can help you improve your patients’ journey

When a medical facility’s operations are running well, it’s easier to deliver a great patient experience from start to finish.

The 5 Principles of Service Design in Business

Whether you’re a medical clinic, a local café, restaurant, fashion retailer or a local council, the quality of your customers’ experience will always come down to the quality of your service design.

Why is Business Process Management Important for all Service-Based Organisations?

As each industry continues to evolve, one thing remains constant: if businesses want to be successful, it involves a commitment to providing the highest quality of service to improve the customer experience.

4 Ideas to Improve Your Healthcare Service Design

With the rise of a global pandemic along with aging populations and other conditions, there has never been a greater need for quality medical services.

How to improve the patient experience with effective communication

Let’s put yourself in the patient’s shoes.

How to get wait times down to just 3 minutes

How Service NSW Achieved a 97% Customer Satisfaction Rating

The NSW government knew it had to put its customer service first. Which is why the NSW government created Service NSW, a one-stop-shop for customer service to unify and raise customer experience standards.