Accessible digital experiences are becoming a baseline expectation, particularly in public-facing services where clarity, ease of use and inclusivity are essential. From users with visual or hearing impairments to those navigating on mobile or under pressure, good design supports a better experience for everyone.
Q-Flow 6.4® delivers on that expectation with a user interface now aligned to Website Content Accessibility Guidelines (WCAG) 2.0 Level AA standards
Backed by thoughtful enhancements, it reflects NEXA’s commitment to designing interfaces that support the best possible customer experience.
Whether you're already using Q-Flow® and considering an upgrade, or you're exploring new ways to improve your customer experience, Q-Flow® 6.4 introduces a range of accessibility enhancements that make the platform more intuitive, inclusive and compliant.
In this article, we’ll break down what’s changed, what WCAG 2.0 AA compliance really means and how the latest user interface updates support a better customer journey.
This update introduced calendar-per-user limits to improve scheduling efficiency while enhancing case access permissions to ensure sensitive data was only available to authorised users. With stronger controls over customer and workflow information, businesses gained greater security and flexibility in managing operations.
Q-Flow 6.2 made customer interactions more personalised with the new Branding Centre, allowing businesses to customise logos, forms and reception points. A centralised notification management system streamlined communications, while web-based kiosk controls made managing displays easier without relying on physical applications.
Seamless integrations took centre stage in this release, with webhooks enabling smooth connections to external systems. Custom permissions provided more control over user roles, while smarter automation tools, like dynamic filters and appointment timeframes – helped businesses optimise workflows and improve efficiency.
The latest version strengthens security with enhanced encryption, fraud protection and compliance with GDPR and HIPAA. A refreshed UI offers better navigation with improved icons and customisable menus. New integrations, including Google Meet support and independent QXB operation, make Q-Flow 6.4 the most flexible and powerful version today.
The Web Content Accessibility Guidelines (WCAG) are internationally recognised standards that define how to make digital content more accessible to people with a wide range of disabilities, including visual, auditory, motor and cognitive impairments.
WCAG is structured into three levels:
With the release of Q-Flow® 6.4, the platform now meets WCAG 2.0 Level AA compliance, aligning with what’s widely considered the gold standard for accessible user interfaces.
By meeting WCAG 2.0 AA, Q-Flow® 6.4 makes it easier for organisations to deliver inclusive, fit-for-purpose digital services, whether they’re booking appointments, managing queues or handling omnichannel interactions.
Accessibility improvements in Q-Flow® 6.4 go beyond checkboxes; they’re thoughtfully designed to enhance everyday use for a wide range of users.
Whether someone is navigating by keyboard, using a screen reader or simply working in a high-glare environment, these updates make the experience clearer, more responsive and more consistent.
Here are some of the key improvements users will notice:
✔ Better colour contrast across text, buttons and icons makes content easier to read, even in bright conditions or for users with low vision.
✔ Text resizing is fully supported, allowing users to adjust font size without breaking the layout or losing access to key content.
✔ Headings and labels are now clearer and more consistent, helping both sighted users and assistive technologies scan and interpret screens more effectively.
✔ A consistent interface structure across the platform reduces guesswork and makes it easier to learn and navigate, especially for users with cognitive disabilities..
✔ Visible focus indicators (like outlines or colour shifts) show which element is selected when navigating with a keyboard, critical for users who don’t use a mouse.
✔ Full keyboard support means all key actions, like checking in, rescheduling or joining a queue can be completed without a mouse.
✔ Users receive real-time error suggestions when completing forms, helping them understand what went wrong and how to fix it.
✔ This reduces frustration, particularly for users with neurodiverse needs, language barriers or limited digital experience.
✔ Structured headings and clear labelling improve how content is presented by screen readers, supporting smoother navigation for visually impaired users.
✔ The programmatic identification of language within the interface ensures that content changes, such as different languages or phrases – are interpreted accurately by assistive technologies, enhancing accessibility for multilingual users.
Together, these enhancements ensure that Q-Flow® 6.4 provides a more inclusive, user-friendly experience.
The accessibility enhancements in Q-Flow® 6.4 aren’t just helpful for users with specific needs; they improve the experience for everyone.
With cleaner layouts, clearer instructions and more predictable navigation, users can complete tasks faster and with greater confidence.
These improvements support a wide range of users, including:
Upgrading to Q-Flow® 6.4 helps create more inclusive, user-friendly service journeys. These improvements enhance appointment scheduling, queue management and patient flow, making every interaction smoother and more accessible.
With NEXA as your trusted digital customer service provider, you’ll have the support and expertise to implement these enhancements with confidence.
For public-facing organisations, particularly in healthcare, government, education and other high-compliance sectors – accessibility is no longer a nice-to-have.
It’s an expectation, and in many cases, a requirement. Meeting WCAG 2.0 AA standards helps demonstrate your organisation’s commitment to equity, usability and modern service delivery.
At NEXA, we understand the importance that your organisation places on providing the best possible service and experience – every single day.
That’s why we’re here to help.
NEXA is an Australian company that delivers innovative digital solutions to empower organisations by taking advantage of digital technology. With NEXA, you can support and enable your team, deliver excellent service levels and thrive in today’s evolving landscape.
Do you want to know how you can use innovation and technology to enhance your service delivery and thrive?
Talk to us today to find out how you can make all your interactions matter.