Why is Business Process Management Important for all Service-Based Organisations?
As each industry continues to evolve, one thing remains constant: if businesses want to be successful, it involves a commitment to providing the highest quality of service to improve the customer experience.
"360° View of the Customer" is great, now what about The Customer's View of You?
Originally posted on the Qnomy bloghere
Ever since CRM systems took center stage in service providing organisations, the notion of obtaining a "360 degree customer view" became a key part of business strategy, as the concept is thought of as key...