Maintain staff productivity and customer satisfaction simultaneously with NEXA Alerts

As a service organisation, your top priority is to deliver an excellent customer experience whenever people walk through your doors.

To accomplish this, you and your team must be ready to cater to your customers’, patients’ or students’ needs and provide assistance from the very beginning of their journey.

This can be easier said than done, however.

Your team is already managing a full load of responsibilities and administration work, and you may even have some staff performing multiple roles at the same time.

Your organisation shouldn’t have to decide between maintaining staff productivity and ensuring customer satisfaction.

Fortunately, with NEXA Alerts, you don’t have to.

NEXA Alerts ensures that your team can stay productive throughout the day, whilst remaining prepared and ready to tend to your customers as they enter the service queue.

NEXA Alerts supports your queueing system and service delivery

NEXA Alerts has been developed as an additional application designed to integrate seamlessly with Q-nomy’s Q-Flow® software.

This application serves as an alert system that notifies your team every time a customer joins the service queue by displaying a pop-up message on each Q-Flow® user’s computer.

This means that even when your staff are busy tending to other tasks and not actively monitoring the Q-Flow® system, they will still be made aware when a customer requires their assistance.

With NEXA Alerts, you can be confident that your team will deliver efficient customer service, no matter their workload.

What are the benefits of NEXA Alerts?

NEXA Alerts offers your team the flexibility it needs to be both productive and attentive to your customers’ needs.

It enables your staff to continue working on their tasks knowing that they will be automatically made aware of a new customer’s arrival.

Not only does NEXA Alerts work to improve productivity amongst staff, but it can also provide the following advantages to your business:

• Eliminate service bottlenecks
  NEXA Alerts enables your team to provide a prompt service, ensuring a seamless queuing experience for customers and preventing congestion throughout the process.

• Targeted alerts
  Alerts are not simply limited to reception staff. With NEXA Alerts, you can divert alerts to any Q-Flow® user in other areas of your business as well, allowing them to deal directly with customers who are relevant to their role.
  
  The service provider could even be in a different wing of the hospital, university or office building, doing their work and they get alerted when someone needs their specific service.

• Improved customer experience
  People hate waiting, and you don’t want your business to leave a poor impression on your customers. With NEXA Alerts, your staff can efficiently attend to customers and improve their overall experience and satisfaction.

These are just some of the many benefits that the NEXA Alerts app can provide for your business.

If you’d like to learn more, visit the NEXA Alerts page for full details.

Increase productivity and customer satisfaction with NEXA Alerts

At NEXA, we’re focused on delivering innovative solutions that streamline the customer journey and improve internal efficiencies.

With Q-Flow® and NEXA Alerts, we’ll help you create a better operating environment that offers your clients the best quality of service and an elevated customer experience.

Contact us today to discuss your queue management needs.